Here’s our committment to you

Brief of Our Privacy Policy

For the purpose of Privacy Policy, wherever the context so requires “You” or “User” shall mean any natural or legal person using the website www.theayurvedaexperience.com (“the Site”) in any manner whatsoever including but not limited to accessing and browsing the Site, and registered users as may be applicable, and the term “We”, “Us”, “Our” shall mean Transformative Learning Private Limited, a company incorporated in Singapore (“the Company”) its affiliates, successors-in-interest, and permitted assigns.

For those who want the short and relevant answer, we will always, ALWAYS, respect your privacy, your email address, and the information you give us. We’re not going to sell it, trade it, or abuse any information you submit to us. But we’re sure you’ve got some questions. Here are our answers to what may be running through your mind.

  • How’s my information going to be used?

    When you sign up you’ll only get relevant information about The Ayurveda Experience, personal development and complimentary access to The Ayurveda Experience Method Starter Kit and programs, products or complimentary online events that pertain to Personal Growth.

    For full disclosure on how your information is used, head here »

  • How do I to stop receiving emails from you in the future?

    If you wish to stop receiving emails from us, you may unsubscribe at any time using the link provided at the bottom of all our emails. But if you’re still receiving emails from us, don’t worry, our Customer Support Team will be there to assist you!

    All you have to do is drop our Customer Support an email at care@theayurvedaexperience.com

  • Who’s going to get my information?

    Your information’s safe with us. So don’t worry about getting spam emails about any unrelated subjects to the matters we have mentioned above. These emails will always be sent from us and only us. We’ll never give out your email address or any of the information you submit on this site to anyone else.

    For full disclosure on how your information is used, head here »

  • What if I email you guys?

    Your emails are confidential, we won’t share your email, data, or email address. Cool? It’s just between you and us.

    More on email privacy here »

  • What if I post in one of your forums or blog posts?

    Occasionally we hold public discussions through forums within the Site. This may be on blog posts we put up or in our membership area. Please be aware that this is public space. Would you shout out your credit card information in public? Probably not. Use this same discretion when you post on our forums

    Learn more about our forums here »

    For more on data security, click here »

    Got more questions? You can get a hold of our customer happiness manager at care@theayurvedaexperience.com

    For the full and ever so much fun legalese, just read below 🙂

  • Your privacy is very important to us.


    We want to make your experience on the Internet as enjoyable and rewarding as possible, and we want you to use the Internet’s vast array of information, tools, and opportunities with complete confidence.

    We have created this Privacy Policy to demonstrate our firm commitment to privacy and security. This Privacy Policy describes how our company collects information from all end users of our Internet services (“the Services”), including those who access some of our Services but do not have accounts (“Visitors”) and those who may purchase products sold via, or advertised on, the Site (“the Products”) and/or pay a monthly service fee to subscribe to the Service (“Members”). This Privacy Policy also explains what we do with the information we collect, and the choices Visitors and Members have concerning the collection and use of such information. We request that you read this Privacy Policy

    Privacy

    We view the protection of your privacy as a very important principle and we store and process your personal information including any financial or medical information in accordance with applicable law, the rules made thereunder, and this Privacy Policy.

    In the event you have any objection to your information being transferred or used in this way please do not use the Site.

    COLLECTION AND USAGE OF YOUR INFORMATION

    In order to provide efficient services to you via the Site, comply with our legal obligations under applicable law, to enforce our rights and remedies under applicable law and any agreement executed with you, facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to the Site or protect the rights, property or personal safety of Members, Visitors, or the general public, we may disclose your personal information to third parties. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.

    We may also share/sell some or all of your personal information with another business entity in the future in the event should we plan to merge with, or be acquired by that business entity, or in the event of a re-organization, amalgamation, or restructuring of business. Should such a transaction occur, we shall ensure that such other business entity (or the new combined entity) shall be required to follow this Privacy Policy with respect to your personal information.

    Sign-up

    Users will be required to provide certain personal information when they sign up for Products or Services including their name, address, email-id, telephone number, billing information (such as a credit card number). The Company also collects information regarding the type of personal computer/mobile devices & tablets/ any other digital device use to access our services or application being used to access the Services. The personal information collected from Users during the registration process (or at any other time) is used primarily to provide and improve Services. This includes using the personal information to process the order placed by you.

    The Company has no control over the third parties’ use of any personal information you provide when placing such an order. Please exercise care when doing so. We recommend that you familiarize yourself with the privacy and terms of use policies of any other company(ies) whose web sites you may access from our site.

    Your information will never be licensed or sold to any third party without your consent. However, we may make limited disclosure of personal information under the specific circumstances described in the “Disclosure” section below.

    Legal basis:

    Insofar as the purpose relates to the execution of a contract agreed with you or the provision of a service requested by you, the legal basis is Article 6 (1) b EU General Data Protection Regulation (“GDPR”). Otherwise, the legal basis is Article 6 (1) f GDPR, whereby we may use your personal data for the above purposes if we deem it necessary to do so for our legitimate interests.

    Affiliate Links

    Occasionally you may have clicked on an Ayurveda Experience affiliate link and signed up or bought something via that link. In this case, the person or organization in charge of the affiliate link will have the information that you have submitted. This may be your email address, name, address, or whatever else they asked you. If you have signed up for bought something from Ayurveda Experience via an affiliate link, please check the privacy policy on their site.

    Responses to email inquiries

    When you communicate with us or other users regarding products, services and for any other enquiry by phone, post, email or any other medium, we collect the content of your messages. This information will be used by us to address your query, to provide and improve the services.

    Legal basis:

    Insofar as the purpose relates to the execution of a contract agreed with you or the provision of a service requested by you, the legal basis is Article 6 (1) b GDPR. Otherwise, the legal basis is Article 6 (1) f GDPR, whereby we may use your personal data for the above purposes if we deem it necessary to do so for our legitimate interests.

    Automatic collection of information

    Cookies: Our Company use “Cookies” to collect information which includes, without limitation, third-party cookies like Google and Facebook. Accepting Cookies is not a prerequisite for using the Site. We would, however, like to point out that the Cookies are important for marketing and analytics. You can accordingly select if you wish to activate or deactivate cookies using the settings available in your browser. Cookies are small pieces of information stored by your browser on your computer’s hard drive, at a web site’s request. The Company Cookies do not collect any personal information till such time you make a purchase on our Site. The Cookies are used primarily for the following purposes:

    • to keep track of temporary information. For example, Cookies allow us to keep track of the pictures you upload and download;
    • to register you in special programs. Cookies allow us to remember you when you login to the places on our site that require Membership;
    • to remember the information you shared;
    • to store your preferences and settings on your device and to enhance your experience;
    • to help us understand the size of our audience and traffic patterns;
    • to collect and record information about what you viewed on the Site and what you viewed in our e-mail;
    • to manage and present site information and the pictures displayed on your computer,
    • to understand and improve how our products perform;
    • to collect data about your online activity and identify your interests so that we can provide advertising/information that is most relevant to you;
    • the production of findings on demography, interests, our users’ shopping and usage habits as well as the marketing on these findings within the framework of advertising services provided to third parties.
    • third parties, including Facebook, may use cookies, web beacons and other storage technologies to collect or receive information from our websites and elsewhere on the Internet and use that information to provide measurement services and target ads

    The Cookies used by the Site may come from the Company or advertising partners. If you only wish to accept the Company’s Cookies, but not our advertising partners’ Cookies, you can choose the corresponding setting in your browser (e.g. “block third-party cookies”). The help function in your web browser’s menu bar generally shows you have to reject new Cookies, and to turn off Cookies which have already been received. We recommend that you completely log out after you finish using the Site on shared computers which are set to accept Cookies and flash Cookies.

    Our services use three categories of Cookies:

    Necessary Cookies: These Cookies are required for optimal navigation and operation of the Site. For example, these Cookies are used to implement the basket function, such that the goods in your basket stay saved while you continue with the purchase. The necessary Cookies also serve to save particular inputs and settings which you have made so that you don’t have to constantly repeat them, and to adapt Company’s content to your individual interests. Only limited use of the Site is possible without necessary Cookies.

    Statistical Cookies: These Cookies collect device and access data to analyse the use of the Site, such as which areas of the Site are used how (so-called surfing behaviour), how fast content is loaded and whether errors occur. These Cookies only contain anonymous or pseudonymous information and are only used to improve the Site and to find out what our users are interested in, and to measure how effective our advertising is. Statistical Cookies can be blocked without adversely affecting the navigation and operation of the Site.

    Marketing Cookies (“tracking cookies”): These Cookies contain identifiers and collect device and access data, in order to adapt personalised advertising on the Site to your individual interests. Our advertising partners who operate online advertising networks also collect device and access data on the Site. This allows us to display personalised advertising on other websites and in other providers’ apps which fits your interests (so-called retargeting). Marketing Cookies can be blocked without adversely affecting the navigation and operation of the Site. Shopping personalisation may, however, not be possible.

    Web beacons: We may also place small “tracker gifs” or “beacons” on many of the pages on the Site, in online advertising with third parties, and in our email. We use these beacons, in connection with Cookies, to collect non-personal data on the usage of our site including but not limited to the date and time of the visit, the pages visited, the referring web page, the type of browser (e.g., Internet Explorer, NetScape), the type of operating system (e.g., Windows, Linux, or Mac), and the domain name of the visitor’s internet service provider (e.g., AOL). We also include web beacons or similar technologies in our electronic communications to determine whether you open and act on them.

    In addition to placing web beacons on the Site, we sometimes work with other companies to place our web beacons on their websites or in their advertisements. We also use web beacons or similar technologies from third-party analytics providers, which help us compile aggregated statistics about the effectiveness of our promotional campaigns or other operations. This helps us develop statistics on how often clicking on an advertisement on our website results in a purchase or other action on the advertiser’s website. This information is useful in, for example, tracking the performance of our online advertising such as online banner ads and to determine where to place future advertising on other web sites. These technologies enable the analytics providers to set or read their own Cookies or other identifiers on your device, through which they can collect information about your online activities across applications, websites or other products.

    Third-Party apps: Some of our Services contain widgets and social media features, such as the Twitter “tweet” button. These widgets and features collect your IP address, which page you are visiting on the Services, and may set a Cookie to enable the feature to function properly. Widgets and social media features are either hosted by a third party or hosted directly on our servers. Your interactions with these features are governed by the privacy policy of the company providing it. By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

    With your consent: We share information about you with third parties when you give us consent to do so. For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.

    Disabling Cookies and Beacons: If you are uncomfortable with the collection of such information through the use of Cookies and Beacons, we recommend disabling these features through your browser preferences, though please understand this will limit the performance and functionality of the Site. Your browser documentation should provide specific procedures for disabling cookie and beacon support.

    Legal basis:

    If data processing for the above purposes occurs with your consent, the legal basis is Article 6 (1) a GDPR (consent). This data processing otherwise occurs on the basis of Article 6 (1) f GDPR, whereby the legitimate interests are for the above purposes.

    Public Forums

    Some parts of the Site may enable you to participate in public services such as discussion boards, chats, and live events. Please use discretion when posting personal information about yourself when using these services. Be aware that when you disclose personal information at these sites, such as your name, member name, email address, etc., the information may be collected and used by others to send unsolicited email. The Services are open to the public, and what you post there can be seen by anyone and is not protected. We try to moderate the comments as best we can but we can’t guarantee total control of the comments that you may receive while you participate in these services. Sometimes, you may find other people’s comments to be offensive, harmful or inaccurate.

    Legal basis:

    If data processing for the above purposes occurs with your consent, the legal basis is Article 6 (1) a GDPR (consent). This data processing data otherwise occurs on the basis of Article 6 (1) f GDPR, whereby the legitimate interests are for the above purposes.

    For Crime Prevention and Investigation

    We may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect, our users or the public from harm or illegal activities, or (e) prevent, detect, mitigate, and investigate fraudulent or illegal activities related to the Site.

    Legal basis:

    If your data is processed to prevent fraud at your expense, the legal basis is Article 6 (1) b GDPR. This processing of your data otherwise occurs on the basis of Article 6 (1) f GDPR, based on our legitimate interest and that of other users in the identification and prevention of fraud and clarification of criminal offences.

    For Marketing and Advertisement

    We use your data, also within the framework of data analysis, for advertising and market research, in particular for the following purposes:

    1. Classification into various target and user groups within the framework of market research (user segmentation).
    2. Findings on various target groups and their respective usage habits and shopping interests.
    3. The production of findings on demography, interests, our users’ shopping and usage habits as well as the marketing on these findings within the framework of advertising services provided to third parties.
    4. The early identification of trends in the areas of fashion and online shopping.
    5. The execution of advertising to existing customers.
    6. The execution of direct marketing, e.g. in the form of newsletters.
    7. The planning, execution and success monitoring of advertising corresponding to the interests of the target groups being addressed (personalised advertising).
    8. Findings as to how our services are used (usage analysis).
    9. The marketing of the above findings within the framework of advertising services for advertising customers.

    Depending on the purpose, we use the data we have stored for data analysis. For example, we use summarised (aggregated), statistical, depersonalised (anonymised) profile information or data which can only be assigned to persons via further intermediate steps (pseudonymised profile information) as well as shopping and device and access data in order to understand and analyse purchasing processes using data analysis. This gives us anonymous or pseudonymised findings on our users’ general usage behaviour.

    We process your data on the basis of balancing of interests to protect our legitimate interests or those of third parties (such as advertising partners or dealers which participate in Company’s partner programme). Company’s legitimate interest or that of third parties in data processing derives from the relevant purposes and is, unless otherwise indicated, of a competitive and economic nature.

    Legal basis:

    If data processing for the above purposes occurs with your consent, the legal basis is Article 6 (1) a GDPR (consent). This data processing data otherwise occurs on the basis of Article 6 (1) f GDPR, whereby the legitimate interests are for the above purposes.

    Other Purposes

    If data protection law allows it, we can use your data for new purposes such as carrying out data analyses and developing the Services and content without your consent. It is a prerequisite for this that these new purposes which the data is to be used for were not fixed or foreseeable when the relevant data was collected and the new purposes are compatible with the purposes for which the relevant data was originally collected. For example, new developments in the legal or technical sphere and new business models and services may lead to new processing purposes.

    Mergers or Reorganization

    We may also share / sell some or all of your personal information, with prior consent (active) of yours with another business entity in the future in the event should we plan to merge with, or be acquired by that business entity, or in the event of a re-organization, amalgamation, or restructuring of business . Should such a transaction occur, we shall ensure that such other business entity (or the new combined entity) shall be required to follow this Privacy Policy with respect to your personal information.

    TRANSFER OF DATA

    We forward your data if it is permissible under the applicable law. We work particularly closely with certain service providers, for example with technical service providers (e.g. running computer centres, cloud platform for storing the data) or with logistics companies or payment gateway service provider. These service providers may generally only process your data on our behalf under special conditions. Where we use them to process orders, the service providers only receive access to your data in the scope and for the time period required for provision of the relevant service. If they process your data outside the European Union, this may mean that your data is transmitted to a country with a lower data protection standard than the European Union. In such cases we will ensure that the relevant service providers contractually or otherwise guarantee an equivalent data protection level.

    We share information globally, both internally within the Company, and externally with our partners in accordance with this policy. Your information may, for example, be transferred or transmitted to, or stored and processed in the United States. Many systems and technologies are shared within the Company Group. This allows us to offer you a more economical, secure, unified and personalised service. Therefore, companies within Company group which require access to your data to fulfil our contractual and legal obligations, or to fulfil their respective functions within Company group, receive this access.

    We use a combination of data centers and cloud service providers to store this personal data in the United States. When personal data is transferred to the United States, it is either done so through the EU-U.S. and Swiss-U.S. Privacy Shield or through contractual data protection addenda (DPAs) with third-party service providers. The EU-U.S. and Swiss-U.S. Privacy Shields are also considered adequate under the GDPR.

    As part of advertising campaigns we forward data to social network providers within the scope of data protection law. You can find further information under “Collection and use of your data for Marketing and Advertising”.

    HOW TO ACCESS AND CONTROL YOUR INFORMATION

    You have a right to be informed of personal data processed by the Company (Article 15 GDPR), a right to rectification/correction (Article 16 GDPR), deletion (Article 17 GDPR) and restriction of processing (Article 18 GDPR), right to data portability (Article 20 GDPR), right to lodge a complaint with a supervisory authority (Article 77 GDPR), right to withdraw consent (Article 7 (3) GDPR) as well as the right to object to particular data processing measures (Article 21 GDPR). In order to ensure that your data is not disclosed to third parties in the course of requests for information, please attach sufficient proof of identity to your request by email or post. We cannot provide, rectify or delete any other user’s data that we store on behalf of our users or customers.

    To exercise any of the rights mentioned in this Privacy Policy and/or in the event of questions or comments relating to the use of Personal Data you may contact The Ayurveda Experience support team: care@theayurvedaexperience.com

    Your request and choices may be limited in certain cases: for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we or your administrator are permitted by law or have compelling legitimate interests to keep.

    Withdrawal of Consent

    If you have given consent for the processing of your data, you may withdraw it at any time. Withdrawal has no effect on the lawfulness of the processing of your data which took place before such withdrawal. Where you have asked us to share data with third parties, for example, by installing third-party apps, you will need to contact those third-party service providers directly to have your information deleted or otherwise restricted. If you have unresolved concerns, you may have the right to complain to a data protection authority in the country where you live, where you work or where you feel your rights were infringed. You further agree that the Company shall not be held liable with respect to any loss and/or damage to your personal data if you choose to withdraw consent.

    Access and Update your Information

    You can update your profile information within your profile settings and modify content that contains information about you using the editing tools associated with that content.

    Delete your Information:

    Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.

    Request that we stop using your information:

    In some cases, you may ask us to restrict or stop accessing, storing, using and otherwise processing your information. For example, You can also opt-out of our use of your information for marketing purposes, when you have earlier consented for it by contacting us at [care@theayurvedaexperience.com]. When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honored or the dispute is resolved, provided your administrator does not object (where applicable).

    Opt out of Communications: You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database.

    OUR COMPANY’S COMMITMENT TO DATA SECURITY

    We implement a variety of administrative, managerial, and technical security measures to help protect your personal information. We transmit your personal data securely using encryption. This applies to your order and your customer login. We do this using the coding system SSL (Secure Socket Layer). The Company has various internal control standards which relate specifically to the handling of personal information. These include certain controls to help safeguard the information we collect online. Our employees are trained to understand and comply with these controls and we communicate our Privacy Policy, practices and guidelines to our employees. However, while we strive to protect your personal information, you must also take steps to protect your information. We urge you to take every precaution to protect your personal information while you are on the Internet.

    Services and web sites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information.

    The Company stores your data with the cloud platform of Shopify provided by [*Shopify Inc.*], Amazon Web Services provided by Amazon Web Services, Inc., and Vultr provided by Vultr Holdings Corporation which stores your data in the USA. Amazon Web Services, Shopify and Vultr has security measures in place to protect the loss, misuse and alteration of the information. In case, you wish to understand the security measures adopted by them, please visit https://aws.amazon.com/, https://www.vultr.com/ and https://www.shopify.com/. The privacy policies adopted by them are detailed in https://aws.amazon.com/privacy/?nc1=f_pr, https://www.shopify.com/legal/privacy and https://www.vultr.com/legal/privacy/ respectively. In the event you have questions or concerns about the security measures adopted by them, you are requested to contact the data protection / privacy team / legal team at these organizations, whose contact details are available in their respective privacy policy.

    RETENTION OF DATA

    We will store your usage data as long as is necessary for the purposes named in the Policy, especially for the fulfilment of our contractual and legal obligations, or until such time when you request for its deletion. We may also store your personal data for other purposes if or as long as the law allows us store it for particular purposes, including for defence against legal claims.

    If you delete your customer account, we will delete all the data we have stored regarding you. If it is not possible or necessary to completely delete your data for legal reasons, the relevant data will be restricted for further processing.Even if your data is not subject to any legal retention obligation, we may refrain in the cases allowed by the law from immediate deletion and instead restrict processing. This applies especially in cases where we may need the relevant data for further contractual processing or prosecution or legal defence (e.g. in the event of complaints).

    Deletion may be waived in the cases allowed by law if the data is anonymous or pseudonymous and deletion would rule out or seriously hinder processing for scientific research or statistical purposes.

    OUR DETAILS

    If you have a privacy concern, or a question for our Chief Privacy Officer or Data Protection Officer, please contact us on [raghav@transformative.in]. You can also raise a concern or lodge a complaint with a data protection authority or other official with jurisdiction.

    Unless otherwise stated, TRANSFORMATIVE LEARNING PTE. LTD is the data controller for the personal data we collect through the products subject to this statement. This Site is owned and operated by TRANSFORMATIVE LEARNING PTE. LTD, Company registration number 201627009N a company incorporated in Singapore, having its registered address at 207 Thomson Road, #02-A, Goldhill Shopping Centre, 307640, Singapore. You can contact us at: care@theayurvedaexperience.com

    REVISIONS TO THIS POLICY

    The Company reserves the right to revise, amend, or modify the Privacy Policy and our terms of use, and our other policies and agreements at any time and in any manner. When we post changes to this statement, we will revise the “last updated” date at the top of the statement. If there are material changes to the statement, such as a change to the purposes of processing of personal data that is not consistent with the purpose for which it was originally collected, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification. We encourage you to periodically review this policy.

    If certain changes require us to take your consent then such changes shall only be made with your consent.

    Where to direct questions about our privacy policy…

    If you have any questions about this Privacy Policy or the practices described herein, you may contact our data protection officer at: care@theayurvedaexperience.com

    Contact details for our data protection officer:

    E-Mail: raghav@transformative.in

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